IICRC certified technicians for homes and businesses
24/7 Water Damage Restoration Memphis, TN Since 1989
- Water Mitigation
- Flood Cleanup
- Fire Damage
- Mold Remediation
Leak, burst pipe or flooded basement? An IICRC certified technician can be on site in 2 to 4 hours, day or night. We remove the water, dry the structure and bill your insurance directly. Call now for a free quote.
37+
Years serving Memphis
Since 1989
IICRC
Certified technicians
Drying to IICRC standards
2-4 hr
On-site response
Nights and weekends too
Free
Quotes
Before any work starts
Memphis
About us
Water Damage Help for
Memphis Homes and Businesses
Water damage restoration in Memphis starts with getting the water out fast. ServiceMaster by Riverside has helped homes and businesses across the Mid-South recover from leaks, burst pipes, flooded basements and sewer backups since1989.
We test for moisture you cannot see, remove the standing water, and dry the walls, floors and subfloor with air movers and dehumidifiers. Water that sits for a day or two can lead to mold, warped floors and a musty smell. The sooner drying starts, the more we can save.
We are a local ServiceMaster franchise handling Memphis water damage restoration in neighborhoods like Hickory Hill, Bartlett, Whitehaven, Midtown and East Memphis. You can learn more about our team or call us for a free quote.
- Serving Memphis since 1989
- Residential and commercial water damage restoration
- Free quotes before any work starts
Our services
Our Water Damage Restoration Services in Memphis
Every water loss is different. These are the water damage services we provide for Memphis homes and businesses, from emergency water removal to the last dry reading.
Water Damage Cleanup
Leaks, overflows and burst pipes. We remove the water, clean the affected rooms and dry everything that can be saved.
Learn more about Water Damage Cleanup
Water Mitigation
Quick action that stops the damage from spreading. We remove water, test for hidden moisture and set up drying equipment.
Learn more about Water Mitigation
Emergency Water Removal
Standing water comes out first. Pumps and extractors pull it from floors, basements and crawl spaces so drying can start.
Learn more about Emergency Water Removal
Flood Damage Restoration
Storm and flood water often carries dirt and bacteria. We remove it, take out soaked materials and sanitize before drying.
Learn more about Flood Damage Restoration
Sewage Cleanup
Sewage is Category 3 black water. We treat it as a biohazard, remove contaminated materials, then clean and disinfect.
Call (901) 459-6610
Structural Drying
Air movers and dehumidifiers dry walls, floors and subfloor. Moisture readings tell us when each area is truly dry.
Call (901) 459-6610
Fire Damage
Fire damage cleanup, smoke damage restoration, soot removal and smoke odor removal for homes and businesses. Firefighting water causes water damage too, and we handle both.
Explore fire damageMold Remediation
Water left too long can turn into mold. We inspect, contain the area and remove mold from attics, basements and crawl spaces.
Explore mold remediation
Not sure which service you need?
Tell us what you are seeing, like a wet ceiling, a soaked floor or water in the crawl space. We will help you figure out the likely cause and the right next step on the call.
First steps
What to Do in the First Hour After Water Damage
The first hour decides how much you lose. These steps keep you safe and stop the damage from spreading while help is on the way.
Smell gas or see sparks?
Leave the building right away. Call 911 or MLGW from outside. Do not touch switches or try to fix it yourself.
- 01
Stay clear of wet outlets
Do not walk into standing water if outlets, cords or appliances are under it.
- 02
Cut the power if it is safe
Only switch off the breakers if you can reach the panel without stepping in water.
- 03
Stop the water
Close the main water valve. It is usually where the water line enters the house.
- 04
Move what you can
Lift rugs, electronics, papers and small furniture to a dry room or a higher shelf.
- 05
Take photos and video
Record the water and the damage before cleanup starts. Your insurance company will ask.
- 06
Call a restoration team
The sooner drying starts, the more of your floors, walls and belongings can be saved.
How it works
How Our Water Restoration Process Works
Five clear steps, from your first call to a dry, clean home. You will know what is happening at every stage.
- Step 01
Call and Free Quote
You tell us what happened. We ask a few questions, explain the next steps and send a crew to your address.
- Step 02
Inspection and Moisture Testing
Moisture meters and thermal cameras find hidden water in walls, floors and ceilings and map how far it spread.
- Step 03
Water Removal
Water extraction starts right away: pumps and extractors pull out the standing water. Soaked carpet pad or drywall that cannot be dried comes out.
- Step 04
Drying and Dehumidification
Air movers and dehumidifiers run until moisture readings show the structure is back to a normal dry level.
- Step 05
Cleaning and Hand-Off
We clean and sanitize affected areas and treat lingering odors. Then the property is ready for your repair contractor.
Know your water
Clean, Gray or Black Water: Why the Type Matters
Not all water damage is the same. Where the water came from tells us how risky it is and what can be saved. This is why a sewage backup takes more work than a leaky supply line.
Category 1
Clean Water
Health riskLow- Common sources
- Broken supply lines, overflowing sinks or tubs, rain through a window
- Why it matters
- Low at first. It can turn into gray water if it sits for a day or two.
What we do
Extract the water and dry most materials in place.
Category 2
Gray Water
Health riskMedium- Common sources
- Washing machine or dishwasher overflow, toilet overflow with urine only, sump pump failure
- Why it matters
- Can make people sick if touched or swallowed.
What we do
Extract, clean and treat surfaces. Some carpet pad and soaked items may need to go.
Category 3
Black Water
Health riskHigh- Common sources
- Sewage backups, toilet overflow with waste, river or flash flood water
- Why it matters
- High. It can carry bacteria, viruses and chemicals.
What we do
Remove soaked porous materials like carpet and drywall, then clean and sanitize everything.
The IICRC S500 standard also sorts each job by Class 1 to 4, based on how much material got wet and how hard it is to dry. A wet corner of carpet is Class 1. Soaked hardwood, plaster or concrete is Class 4.
Time matters
Why Water Damage in Memphis Can't Wait
Water keeps doing damage long after the leak stops. The EPA advises drying water damaged areas and items within 24 to 48 hours to prevent mold growth.
Memphis summers are hot and humid, so wet materials dry slowly on their own. Dehumidifiers pull that moisture out of the air. Fast drying is often the difference between a cleanup and a rebuild.
First few hours
Water spreads across floors and soaks into carpet, pad, drywall and baseboards.
24 to 48 hours
Mold can start to grow on wet materials. Drywall softens and a musty smell begins.
After a few days
Wood floors cup and swell, paint bubbles, and the smell gets stronger.
After a week or more
Mold can spread inside walls, and framing and subfloors may need to be replaced.
Where it starts
Common Causes of Water Damage in Memphis
Most of the water damage we see in Memphis homes starts with one of these. Knowing the source helps us stop it and dry the right areas.
Frozen and Burst Pipes
Winter cold snaps freeze pipes in crawl spaces, attics and outside walls until they split.
Storms and Flash Flooding
Heavy spring storms push water through roofs and doors and flood low areas near creeks and the Wolf River.
Sewer Backups
Heavy rain or a blocked line can force sewage back up through floor drains, toilets and basement tubs.
Water Heater and Appliance Leaks
Old water heaters, washer hoses, dishwashers and fridge lines fail without warning.
Roof Leaks
Missing shingles or worn flashing let water into the attic, ceilings and walls over time.
Crawl Space Flooding
Poor drainage and broken pipes leave standing water under the house and damp floors above.
billing
Insurance
Help With Your Water Damage Insurance Claim
A claim goes smoother when the damage is well documented. We keep careful records from day one so you are not stuck guessing what to send your insurance company.
We bill your insurer
Once you have a claim number for a covered loss, we send the bill straight to your insurance company.
Insurer guidelines
We follow your insurance company's guidelines for loss mitigation from the first day.
Moisture readings
Readings show where the water went and when each area was dry again.
IICRC drying standards
Equipment is set up and checked to IICRC standards that adjusters recognize.
Coverage depends on your policy and the cause of the water. Your insurance company makes the final call on what is covered.
Why choose us
Why Memphis Property Owners Call ServiceMaster by Riverside
When water gets into your home or business, you want a water restoration company that shows up, explains the plan and finishes the job right.
Serving Memphis Since 1989
Decades of water, fire and mold jobs in every part of the city, from Frayser to Hickory Hill.
Homes and Businesses
From a flooded basement to a wet office floor, we handle residential and commercial losses.
Free Quotes
You get a clear quote and a plain explanation of the work before anything starts.
Measured Drying
We use moisture testing, not guesses, to decide when your property is truly dry.
Service area
Areas We Serve
Our crews cover 29 ZIP codes across Memphis, from Downtown to Hickory Hill and the Bartlett side. Not sure if you are in our area? Give us a call and we will tell you right away.
- Hickory Hill38115, 38141, 38125
- Bartlett38133, 38134, 38135
- Whitehaven38116, 38109
- Raleigh38128, 38122
- East Memphis38117, 38119, 38120
- Southeast Memphis38118, 38114
- University District38111, 38152
- Frayser38127
- Midtown38104, 38112
- North Memphis38107, 38108
- South Memphis38106, 38126, 38113
- Downtown38103, 38105
FAQ
Questions About Water Damage
Have a question that is not listed here? Call us and talk to a real person on our Memphis team.
How quickly can you get to my property?
An IICRC certified technician is usually on site within 2 to 4 hours of your call. The same 2 to 4 hour window applies after hours and on weekends.
Will you bill my insurance company?
Yes. Once you file a claim and get a claim number for a covered loss, we follow your insurance company's guidelines for water mitigation and send them the bill when the job is done.
How long does the drying process take?
It depends on how big the loss is and what got wet. On average, we return the affected areas to their pre-loss condition in 3 to 5 days. Sewage, hardwood and larger losses can take longer.
What is the difference between water mitigation and water restoration?
Water mitigation is the first stage. It stops the damage from getting worse by removing the water, pulling out soaked materials and drying the structure. Water restoration comes after and repairs what was damaged, like drywall, flooring and trim. We handle the mitigation and cleanup, and a repair contractor of your choice does the repairs.
Does homeowners insurance cover water damage?
It depends on your policy and the cause. Sudden events like a burst pipe are often covered. Slow leaks, outside flooding and sewer backups often need separate coverage or an add-on. Check your policy or ask your agent.
If I pay out of pocket, do I have to pay everything up front?
No. A deposit starts the work and the rest is due when the job is complete. The deposit depends on the size of the job, and we go over it with you in your free quote.
What affects the cost of water damage restoration in Memphis?
The size of the wet area, the type of water, how long it sat, what materials got wet and how many days of drying the job needs. Repairs are a separate part of the cost. We explain the scope before work starts.
What equipment do you use, and can I turn it off at night?
We use air movers and dehumidifiers set up to meet IICRC drying standards, often about one air mover for every 50 square feet. Please leave everything running day and night. Turning it off slows drying and adds days to the job.
Do you handle commercial water damage?
Yes. ServiceMaster by Riverside handles water damage for both homes and businesses, from Downtown offices to the warehouses near the airport.
Which parts of Memphis do you cover?
We cover 29 Memphis ZIP codes in Hickory Hill, Bartlett, Whitehaven, Raleigh, East Memphis, Southeast Memphis, the University District, Frayser, Midtown, North Memphis, South Memphis and Downtown. If you are not sure about your address, call and ask.
Get Water Damage Help in Memphis Today
The longer water sits, the more it costs to fix. Call ServiceMaster by Riverside now for a free quote, and our Memphis team will walk you through the next steps.
Call now: (901) 459-6610